Tim Stone
Head of Unified Communications EMEA, Cisco
Small Business, Big Opportunity
A glance at the spec for today’s Unified Communications tools could leave you thinking it is for big business only. Nothing could be further from the truth, argues Tim Stone of Cisco.
Panel Debate
Dave Dadds, VanillaIP
Rob Murdoch, Titan Technology
Gary Pryor, Voicenet Solutions
Mark Swendsen, ShoreTel
Hosted IP Telephony
Is the Hosted VoIP market really taking off? Who are the winners and losers and where are the opportunities to make margin. Is it still a CPE world for the foreseeable future?
14.30
Mark Deakin
Microsoft Unified Communications Group
OCS 2007
Six months after its launch, Mark Deakin provides an insight into how OCS 2007 is being deployed in real live applications
2008: The Year ICT Goes Green
Mitel is leading the way for the channel in adopting the green agenda. How can resellers play the green card to their advantage?
Panel Debate - Griffin Internet
- Tiscali
- Gamma Telecom
- Entanet International
- VoiceFlex
VoIP Components: Voice Ready Broadband & SIP Trunks
Two elements of the VoIP mix are examined for viability and channel readiness.
14.30
Roger Jones
Business Development Director, Avaya EMEA
Managing customer interactions efficiently in the SMB environment via technology
In today’s business world, the customer is king, and demands immediate support and response to their issues. This puts a particular strain on SMB businesses, which often rely on a workforce at multiple locations. Roger Jones will explore the different technologies and business concepts that allow businesses of every size to maintain and gain competitive advantage without losing focus on the core business.
